How PeoplesBank is Implementing nCino to Serve its Small Business Customers
PeoplesBank is focused on building strong relationships and delivering excellent customer service.
Before implementing nCino, employees at PeoplesBank were entering the same information up to 37 times during the loan application process.
PeoplesBank is successfully leveraging nCino to create meaningful, lasting relationships with customers of all sizes, while also simplifying process.
PeoplesBank is a community bank focused on building strong customer relationships and delivering excellent customer service. Learn how Amy Doll, who has been with the Bank through multiple nCino implementations, is helping PeoplesBank to serve its small business customers well with additional rollouts of nCino’s Small Business Banking Solution.
The Bank focuses on building strong relationships and delivering excellent customer service. With over 20 years of diversified banking experience, Amy brings invaluable expertise and leadership to the Bank and its initiatives.
Throughout PeoplesBank’s partnership with nCino, Amy has led the implementation of the Bank Operating System and additional functionalities, like the Small Business Banking Solution. Before implementing nCino, employees at PeoplesBank were entering the same information up to 37 times during the loan application process, frustrating both the lender and the customer. With nCino, the Bank’s processes are simpler and bring value to the customer faster.
“One of the biggest values nCino has had for us is the overall start to finish improvements. There have been huge improvements using nCino because we are getting it right throughout the whole processes instead of having to make small changes along the way.”
—Amy Doll, Senior Vice President, Chief Commercial Banking & Lending Officer at PeoplesBank
After PeoplesBank completed the initial rollout of the Bank Operating System, it began implementing the Small Business Banking Solution to zero-in on the small businesses it serves. Before implementing the solution, the Bank set a strategy for creating the ideal experience for both employees and customers, with the support of technology like the nCino platform.
“nCino has enabled us to address the unique needs of our small business clients and create a specialized banking experience that supports their goals and growth.”
—Amy Doll, Senior Vice President, Chief Commercial Banking & Lending Officer at PeoplesBank
To learn more about how Amy Doll and PeoplesBank are leveraging the nCino platform to create meaningful, lasting relationships with customers of all sizes, download Amy Doll’s customer spotlight.
Community banks and credit unions play a huge role in the communities they serve. Unlike their larger counterparts, these institutions provide loans in the neighborhoods where their customers live and work, positively impacting local businesses and communities.
In recent years, German banks have been facing several challenges, including changing customer demands, regulatory changes, and changing socio-economic trends. As a result, the German banking sector is undergoing a period of rapid transformation, and banks are having to adapt in order to remain competitive and profitable in the future.
The banks that are best equipped to emerge and succeed in an uncertain future are those who are embracing an innovation mind set and embedding flexibility and a positive attitude toward change into their organizational fabric. One bank leading the way is Hamburg Commercial Bank (HCOB).
With representation across Germany’s metropolitan regions and in select markets in Europe, HCOB is a Hamburg-based commercial bank and specialty financier, serving commercial clients and financing projects in the real estate and shipping sector, as well as in the renewable energy and infrastructure industry.
Recently, HCOB became the first lender in Germany to implement nCino’s cloud-based platform. Since going live with the technology, HCOB has able to:
Idaho Central Credit Union (ICCU) has a growing, wide-spread customer base with diverse needs. That’s just one reason the ICCU has partnered with nCino across multiple lines of business—and why they knew nCino would be able to help them transform their business lending processes.
Arrow Financial Corporation’s goal is to meet customers wherever they want to be met. In order to make this possible, the Bank has implemented multiple nCino solutions, offering digitalexperiences to their customers while maintaining the strong human-to-human relationships that are vital to the Arrow culture.
Allied Irish Banks, or AIB, is a financial services group based in Ireland whose core services are Retail, Business and Corporate Banking. As one of the largest financial institutions in Ireland, the Bank serves its 2.8 million customers at over 200 branches throughout the country.
