How Arrow Financial Corporation is Blending Relationship Banking with Digital Process
Arrow started their nCino journey with nCino’s Commercial Banking Solution, and later adopted nCino’s Small Business, Deposit Account Opening, and Paycheck Protection Plan Solutions.
It’s not enough to simply buy the technology; FIs have to put people, resources, and strategy behind it as well.
Thanks to this philosophy and nCino, Arrow has seen a 280% increase in accounts opened, without the help of any marketing efforts.
Arrow Financial Corporation’s goal is to meet customers wherever they want to be met. In order to make this possible, the Bank has implemented multiple nCino solutions, offering digitalexperiences to their customers while maintaining the strong human-to-human relationships that are vital to the Arrow culture.
In his Relationship Banking role, Yrsha oversees the retail banking network and business services and helps the company realize its goals of meeting customers wherever they want to be met.To do this, Arrow has had to find and invest in innovative tools that enable them to serve their customers as efficiently as possible.
“Having good partners that we can rely on is important. We’ve had a great relationship with nCino.” Marc Yrsha, EVP, Director of Relationship Banking at Arrow Financial.
During his time with Arrow, Yrsha has led multiple nCino projects, including:
nCino Cloud Banking Platform
Paycheck Protection Program Solution
Small Business Solution
Online Deposit Account Opening Solution
Arrow started their nCino journey with nCino’s Commercial Banking Solution, moving away from paper-based processes to increase speed, efficiency and transparency. Since then, Arrow has expanded their nCino relationship to include nCino’s Small Business Solution and nCino’s Paycheck Protection Plan Solution.
Arrow’s most recent project was its Deposit Account Opening implementation, which gives customers the ability to apply for and open a loan anywhere, at any time. The solution went live in only three months, which the institution attributes to lessons learned in previous implementations. Yrsha said their key takeaway was that it’s not enough to simply buy the technology. You have to put people, resources, and strategy behind it as well.
nCino allows Arrow Financial to offer digital experiences to customers while maintaining strong human-to-human relationships that are vital to the Arrow culture. The Bank believes it’s important and beneficial to have personal processes (such as a welcome phone call) behind their digital offerings that bring a human connection to the account opening experience. This strategy seems to be working.
Since implementing nCino’s Deposit Account Opening Solution, Arrow has seen a 280% increase in accounts opened, without the help of any marketing efforts.
As the industry continues to evolve, Arrow plans to pivot accordingly with their use of nCino to continue to serve their customers well. To learn more from Marc Yrsha about the transformation efforts at Arrow, download our customer spotlight.
Community banks and credit unions play a huge role in the communities they serve. Unlike their larger counterparts, these institutions provide loans in the neighborhoods where their customers live and work, positively impacting local businesses and communities.
Of the four challenger banking licenses granted by Australian regulators in 2019, only one is still standing – and the Financial Times says it’s growing faster than any other financial institution in Asia-Pacific. At nSight 2023, Judo Bank COO, Lisa Frazier, shared what differentiates Judo Bank and how nCino has been a foundational part of its journey.SME business bank, Judo Bank is on a strong growth trajectory reflected in its lending book that jumped nearly 25% to A$7.5 bn in the six months to the end of December 2022. This growth was recognized in April 2023, when the Financial Times identified Judo as the fourth fastest growing company in Asia Pacific out of the top 500 high-growth businesses in the region.
According to Chief Operating Officer, Lisa Frazier, Judo Bank began in 2016 when a deeply experienced group of bankers who were passionate about the SME economy came together to help establish the challenger bank.
“In 2016, we were a PowerPoint standalone idea. It was very hard to raise money,” she recalls.
Yet two and a half years after getting a banking license in April 2019, Judo listed on the Australian Stock Exchange and continues to grow and scale its business.
How did they do it?
In recent years, German banks have been facing several challenges, including changing customer demands, regulatory changes, and changing socio-economic trends. As a result, the German banking sector is undergoing a period of rapid transformation, and banks are having to adapt in order to remain competitive and profitable in the future.
The banks that are best equipped to emerge and succeed in an uncertain future are those who are embracing an innovation mind set and embedding flexibility and a positive attitude toward change into their organizational fabric. One bank leading the way is Hamburg Commercial Bank (HCOB).
With representation across Germany’s metropolitan regions and in select markets in Europe, HCOB is a Hamburg-based commercial bank and specialty financier, serving commercial clients and financing projects in the real estate and shipping sector, as well as in the renewable energy and infrastructure industry.
Recently, HCOB became the first lender in Germany to implement nCino’s cloud-based platform. Since going live with the technology, HCOB has able to:
Idaho Central Credit Union (ICCU) has a growing, wide-spread customer base with diverse needs. That’s just one reason the ICCU has partnered with nCino across multiple lines of business—and why they knew nCino would be able to help them transform their business lending processes.
PeoplesBank is a community bank focused on building strong customer relationships and delivering excellent customer service. Learn how Amy Doll, who has been with the Bank through multiple nCino implementations, is helping PeoplesBank to serve its small business customers well with additional rollouts of nCino’s Small Business Banking Solution.
